How can we help?

FAQ

What if I don't know my ring size?

You can find your ring size quick and easy with our Adjustable Ring Sizer or you find alternative ways on how to find your ring size here.

What if I order the wrong size?

No problem. We offer quick and easy exchanges. Just email us at customerservice@ringdeluxe.com with your name and order number to start your return or exchange.

Do you ship to my country?

We are proud to ship worldwide.

How long does shipping take?

Once you receive your tracking number, shipping requires 3-10 business days for orders being shipped within the USA.

International orders require 15-25 days for delivery after receiving your tracking number.

When will my order be shipped?

If you ordered a ready to ship item, your order will be shipped within 1-3 business days.

Please note: adding an engravement to your ring adds an extra 2-5 business days tro the processing time.

If you ordered a made to order item, your order will be shipped within 2-6 weeks.

If you placed an order for a ready to ship item and a made to order item at the same time, your orderws will ship seperately unless you are international, then they will ship together.

Can I cancel my order?

Ready to ship items may only be cancelled witrhin 24 hours from the time your order was placed or before your tracking number is provided.

Made to order items may only be cancelled within 3 days from the date of purchase.

Our processing times are clearly stated in the description of every item.

Will your jewelry turn my skin green?

None of our jewelry will ever turn your skin green. We only use the highest quality metals to ensure quality and durability.

Can I wear my jewelry in water?

Yes, all of our jewelry can be worn in water. We just recommend keeping harmful chemicals, such as perfumes and lotions, away from your jewelry whenever possible. This will help keep the sparkle of your stones and band in tact!

Is your jewelry lead and nickel free?

Yes, all of our jewelry is lead and nickel free!

Do you make custom jewelry?

Yes, we can help you design and create your own custom jewelry in 925 Sterling Silver or Real Gold. For more information please contact us at customerservice@ringdeluxe.com.

Get in touch

Have questions about your order, or a general enquiry?