Frequently Asked Questions
Ordering
I don't see my ring size, can you still make it?
We can make most of our rings in any size for you. If you don't see your ring size, please contact us.
Call/text: (203)-584-7313
Email: customerservice@ringdeluxe.com
Do you offer half and quarter sizes?
Yes! Please contact us if you need a half or quarter size.
Can I cancel my order?
Depending on the status of your order, your order may be cancelled. Your order may still be subject to a production fee that will be deducted from your refund.
Does my jewelry come with a certificate?
Does my jewelry come with a certificate?
Are your gemstones conflict-free?
Yes, we are dedicated to ethical sourcing. Our diamonds adhere to strict ethical standards, and we work with reputable suppliers who share our commitment to responsible practices.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
In order to be able to offer all ring sizes, most of our pieces are made to order and require some time for processing. Please check your items product description for the processing time.
Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I make changes to my order after it's placed?
We understand plans can change. Reach out to our customer service team ASAP and we'll do our best to assist you with any modifications.
How much is shipping?
USPS Domestic Shipping is calculated at checkout based on the carrier of your choice: USPS, UPS or FedEx.
Shipping is free for all orders over $300 and requires a signature upon delivery.
Upgraded shipping options are available at checkout.
International shipping is calculated at checkout with DHL, UPS or Fedex International Shipping.
Shipping fees are non-refundable in the case of returns.
Can I return or exchange my item?
Yes, we accept returns or exchanges within 30 days of the delivery date of your order. Returns are given in store credit only.
If you would like to start a return or exchange, please contact us before sending your item back to us.
Please note that your item must be in brand new condition and sent back with the original packaging in order to be approved for a return or exchange.
Clearance items & Custom Items cannot be returned or exchanged.
We recommend knowing your ring size before purchasing an item.
Custom Jewelry
Do you make custom jewelry?
Yes, we can create custom rings, necklaces, earrings, bracelets & more in 925 Sterling Silver, 10K, 14K 18K Solid Gold & Platinum. You can request a custom quote here.
How does the custom design process work?
Read all about the custom jewelry design process here.
What information do I need to provide for a custom order?
Tell us all about your dream piece – your style, preferred materials, and any details you think we should know.
If you aren't completely sure about the exact details such as the metal or stone type of the item you want yet, that's perfectly fine too.
We will guide you by providing you with knowledge for you to make the best decision that fits your lifestyle and budget!
Request a custom quote here or contact us to get started.
How long does it take to create a custom piece?
We ask for to up to 2-6 weeks for production of your custom piece. This production time does not include the design period, which depends on person to person.
Can I use my own gemstones in a custom design?
Totally! If you've got gemstone treasures, let's give them a new home in your custom piece. We'll make sure they shine just as bright in their new setting.
How will I know if I will like the final product?
We work one on one with you and send you physical 3d printed prototypes, CAD images and photos of your custom item before our jewelers make your dream design come to life!
Do you offer installment plans for custom jewelry?
Yes, we are happy to work with you to set up a monthly installment plan that works within your budget.
Still Have Questions?
Fill out the form below or simply call or text us at (203)-584-7313.